AppointmentTravel · 2023 · 4 min
TUI France
Julien Lange, Head of Digital Factory
“Even before we receive a report fr Mr Suricate , indicating that there’s a technical problem, we actually know that a person will first check to see if it’s a real problem.”
TUI France consists of the TUI.fr website and a network of 3,000 agencies. A dedicated team writes the scripts and reviews them with Mr Suricate every 15 days. Execution and quality assurance are outsourced, allowing the team to focus on the essential scripts.
Video Chapters
- 0:13 TUI France and the Digital Factory
- 0:42 Test Administration
- 1:13 Why this choice?
- 1:53 How This Affects Daily Life
- 2:44 Responsiveness and points every 15 days











