Operates 24 hours a dayAlert by channelWeb, Mobile, and APIs

Production Monitoring: Your Processes Monitored Continuously

Your monitoring system tells you that the servers are responding. It doesn't tell you that the command tunnel has been down since this morning. Path monitoring simulates your critical scenarios in production, day and night.

app.mrsuricate.com

Monitoring of Production RoutesActive Monitoring

WebsiteMobile appAPI

Web ·Customer LoginOK
Web ·Product SearchOK
Web ·Credit Card PaymentFailure
API ·Stock AvailabilityOK

15-minute cycle · last run 3 minutes ago

Payment UnavailableOn-call duty notification via text message

They trust us

Retail, banking, manufacturing, transportation, and services: Our clients continuously monitor their production workflows, running nearly 3 million scenario executions per month.

A route failure does not trigger any technical alarms

The servers are responding, error rates are normal, and infrastructure monitoring shows everything is green. And yet, no one has been able to make a payment since the payment provider’s update last night. This type of outage isn’t reflected in any system metrics. It becomes apparent when you simulate the user journey, just as a customer would.

A network of car dealerships thus has us check every day for the actual wait time until the first available appointment. No monitoring tool can answer this question, because it’s not a matter of availability.

The course, not the server

A complete scenario run in production at regular intervals. That's the only way to know that the service is actually working—and not just responding.

Alerts by Severity Level

Email, Slack, text message, or a webhook to your tool. A payment triggers the on-call alert; the contact form waits until morning.

Evidence of what happened

Screenshot, exact step, timestamp. The team starts with a documented observation, not an attempt to reproduce the issue.

The same scenarios as in the recipe

You don't rewrite anything. A non-regression test script becomes a production probe, with its own data.

What We Monitor from a Business Perspective

Your monitoring tools answer a technical question: Is the service up and running? The business side asks another: Is what the customer sees on the screen accurate? In between, there’s everything that breaks a promise without breaking a page.

The announced timeframeFirst available appointment slot, delivery time, processing time for a request. We track what the customer reads, not what the database contains.

Actual AvailabilityDisplayed stock, products that can actually be ordered, and time slots that can be reserved all the way through. An item that appears in the shopping cart but cannot be added counts as unavailable.

Price and FeesListed price, shipping costs, applied discount, and required disclosure are all displayed. Any discrepancy between the product page and the shopping cart is immediately apparent.

Consistency Across ChannelsWebsite, mobile app, customer portal. The same customer journey played out across each channel, to identify any discrepancies in promises from one platform to another.

View the complete security overview

Integrates with your pipeline without rewriting it

Your routes are simulated at the frequency you choose, from the outside, just like a real user. The alert is sent to where your team will see it.

1 Triggering Your tools stay in control

GitLab
Jenkins
Microsoft Azure
API Call
Planning

2 Execution

Your scripts run on your production environments

Web Tour
Native iOS and Android Apps
Real Mobile Farms
APIs and Internal Feeds

3 Restitution The results are delivered right to your workplace

Jira
Slack
SMS
Webhook
API

And maintenance that stands the test of time

Reusable blocksA change updates all scenarios that use it
AI-Assisted CorrectionSuggested corrections for scenarios with errors
Grouping IncidentsSimilar anomalies are processed only once

How Route Monitoring Is Changing Things, Line by Line

Infrastructure Monitoring OnlyWith route tracking

Infrastructure Monitoring Only

With route tracking

We know that the server is responding.

We know that the customer can make a purchase.

The outage was reported by a dissatisfied customer.

It is foreshadowed in the script, before he is.

The detection time is measured in hours.

It's measured in minutes.

The team starts by trying to replicate it.

It starts with a screenshot and a specific step.

A system failure at a third-party service provider goes unnoticed.

She was eliminated on the first obstacle of the course.

On the weekend, no one is watching.

The scenario runs anyway, and the alert is triggered.

ResultA route failure detected within minutes, complete with a screenshot and the exact location, rather than a call to customer service.

PRACTICAL GUIDEOnline Customer Journey: The Basics of a Seamless ExperienceWhat disrupts a customer journey in production, where to spot it, and how to identify it before your customers do.

Download the guide

Mr Suricate a no-brainer, because he gives you the assurance that there are no problems. Finding just one bug is enough to make the solution pay for itself for an entire year!”

Anthony CornevinE-commerce Platform Manager, Vertbaudet

Support that ends whenever you want

Mr Suricate replace your QA team—it enhances it. You decide what to handle in-house and what to outsource: defining the test cases to monitor, following up on alerts, or maintaining test scenarios.

1Identification of critical paths, front-end and back-end
2Writing Tests Without Code
3Continuous monitoring and alerts
4Scenario Maintenance and Development

ResultYou gain broader coverage without increasing your teams’ workload. And if you’d rather delegate everything, QA outsourcing takes over.

GO FURTHER

Other Types of Tests

Fourteen types of tests, four categories. Each one answers a different question about your application.

Performance TestsThe actual response time of your routes, continuously measured and compared to your thresholds.Learn more Non-regression testingRe-run all validated workflows before each deployment.Learn more End-to-end testingThe complete user flow, from start to finish, including third-party systems.Learn more API testingCommunications between your services, tested directly without going through the interface.Learn more Load TestingIdentify your infrastructure’s breaking point by simulating a massive influx of users.Learn more Functional testingVerify that a feature produces the expected result from the user’s perspective.Learn more The 14 Types of TestsThe big picture: four categories, fourteen types, and where to start based on your situation.Learn more

Is there a term you don't understand? The automated testing glossary defines it.

YOUR QUESTIONS

Frequently Asked Questions

The most common questions we get about production monitoring.

How is this different from traditional infrastructure monitoring?

Infrastructure monitoring tracks components such as server availability, URL response times, and error rates. Workflow monitoring simulates the entire business scenario. This is what makes it possible to detect a functional failure even when the entire technical stack is showing "green."

How often are the scenarios played?

You choose the frequency on a per-scenario basis, ranging from a cycle of a few minutes for a payment flow to a daily run for a secondary form. The appropriate setting is determined by the cost of one hour of downtime for the flow in question.

How are we notified in the event of a breakdown?

The alert is sent via the channel defined for the scenario: email, Slack, SMS, or a webhook to your own tool. Critical scenarios can have a different channel, recipient, and time limit than other scenarios, which prevents the on-call team from being woken up for a minor incident.

Is it risky to run tests in production?

The rule is simple: in production, we use only data created for testing. The test scenarios rely on dedicated accounts and datasets, and any steps that would produce an undesirable real-world effect are limited to the scope of the test scenario.

Can acceptance test scenarios be reused?

Yes, and it's the fastest way to get started. A non-regression scenario that's already been written can be turned into a production test by changing its environment and data. You only need to maintain a single test suite.

Is this an APM or RUM tool?

No, and it’s best to establish this limitation right from the start. Mr Suricate synthetic monitoring: it replays complete user journeys at regular intervals. It does not measure your visitors’ actual sessions and does not instrument your application code.

What exactly are we monitoring?

End-to-end user journeys, not just page availability. A website might return a 200 status code but have a broken checkout process at the payment stage—this is exactly the kind of issue that journey monitoring detects.

How can you avoid skewing your analytics data?

Executions can be identified and excluded from your reports by IP address or by parameter, depending on your tool. The filtering is set up at launch, before the first campaign.

Should we set up special access points in the production environment?

Dedicated test accounts are sufficient in most cases. For sensitive steps, we work together to define the scope of the scenario and what it does not trigger.

What business metrics can you track?

Anything that appears in an interface: a lead time, a price, inventory levels, a time slot, a fee, or a required disclosure. If a customer can see it, we can note it and compare it to what is expected.

Do you have any at-risk income?

No, and we prefer to be upfront about it. We provide a detailed business impact analysis: which user journey is affected, at what stage, and since when. The cost estimate in euros depends on your conversion data and is calculated in collaboration with your analytics team.