GDPR-compliantA 100% French solution, hosted in FranceNo-Code Testing

Hospitality & Food Service: Streamline Reservations, Ordering, and Payment

A desynchronized channel manager leaves a room listed as available even though it’s already occupied, or a terminal processes a payment without sending the order to the kitchen. The glitch is discovered by a guest at the front desk or in the dining room.

With Mr Suricate, you can automate testing of the booking funnel, loyalty programs, kiosks, and click-and-collect without writing a single line of code.

app.mrsuricate.com

Monitored journeysRun in progress

WebsiteMobile appAPI

Web · Booking ProcessCompliant
Mobile · Order and Click & CollectCompliant
API · Channel Manager SynchronizationIncident
Web · Loyalty ProgramCompliant

Last run 4 minutes ago

Incident detectedTeam alerted

15×

less TNR time

5×

easier to automate

2 h

processing time instead of 2 days

200

parallel tests in 3 minutes

3 M

number of scenario runs per month

Order of magnitude figures observed among our customers; total volume measured across our fleet.Estimate yours

They trust us

Hotel chains and restaurant chains entrust us with their booking processes, in-restaurant orders, and home deliveries.

Make the reservation, order, and payment process more reliable

A hotel chain or restaurant brand never manages just a single location. Rates and availability change constantly; orders are placed through a kiosk, an app, or an aggregator; and each location has its own hours and menus. An out-of-sync channel can result in a room being sold twice or a dish remaining listed online even though it’s unavailable.

Secure the reservation, ordering, and payment processes

With Mr Suricate, you automatically replay the workflows that keep your businesses running, from the web to kiosks and aggregators:

Reservation Engine and Booking Funnel
Synchronizing the channel manager with the PMS
Loyalty Program and Customer Account
In-Theater Order Kiosk and Cash Register
Mobile ordering app and click-and-collect
Delivery Aggregators
Online, at the register, and at a self-service kiosk
Availability and Rates Across Multiple Locations
Multi-brand Back Office and Reporting

Objective: To reduce the number of issues identified in the dining room or at the front desk, and to ensure that each location displays the correct availability and prices.

SCENARIOReservation with Loyalty Program

1Check AvailabilityTarifs actualisés
2Apply the loyalty codeRéduction calculée
3Check OTA SynchronizationStatut channel manager
4Confirm the online paymentTransaction confirmée
5Confirm the reservation in the PMSFiche client à jour
6Receive the confirmation emailContenu et lien

Systems involved: booking engine, channel manager, PMS, payment platformExpected result: a consistent reservation across OTAs, the PMS, and the email sent to the customer

PRACTICAL GUIDE · 2026 EDITIONThe White Paper on Test AutomationWhere to start, which test cases to automate first, and how to maintain them over the long term.

Download the white paper

Essential Tests for the Hotel and Restaurant Industry

The platform covers the entire process, from online reservations to in-restaurant service.

Functional tests

Make sure that every reservation, order, or payment is completed, regardless of the channel used.

Regression tests

Deliver without disrupting the booking process or the click-and-collect checkout flow.

Performance tests

Handle the workload during peak booking periods and order surges, whether in-store or online.

API Testing

Monitor data flows between the PMS, channel manager, delivery aggregators, and payment gateways.

Accessibility testing

Monitor your reservation and ordering processes 24 hours a day across all your locations.

Do you have a more specific need?

Let's talk about your business models and regulatory constraints.

Speak to an expert

Integrates with your pipeline without rewriting it

Tests are only effective if they are triggered at the right time and reported to the right place. The solution integrates with your existing tools rather than forcing you to adopt new ones.

1 Triggering Your tools stay in control

GitLab
Jenkins
Microsoft Azure
API Call
Planning

2 Execution

Your scripts run on your production environments

Web Tour
Native iOS and Android Apps
Real Mobile Farms
APIs and Internal Feeds

3 Restitution The results are delivered right to your workplace

Jira
Slack
SMS
Webhook
API

And maintenance that stands the test of time

Reusable blocksA change updates all scenarios that use it
AI-Assisted CorrectionSuggested corrections for scenarios with errors
Grouping IncidentsSimilar anomalies are processed only once

What You Actually Get

TodayWith Mr Suricate

Today

With Mr Suricate

Room availability is updated manually between the PMS and the OTAs.

The channel manager is checked during every synchronization, with no inventory discrepancies.

An order terminal crashes during a busy period, and no one knows about it until a customer complains.

The incident is detected before the shift begins, triggering an immediate alert.

Each new school manually retests its courses.

The same scenarios play out automatically at all locations.

The loyalty program is tested once and then forgotten after an update.

Points and discounts are verified with every delivery.

A delivery aggregator changes its API without notice, and the order fails silently.

Feeds from aggregators are continuously monitored.

Only the technical team can modify a test scenario.

Business teams create and refine their scenarios without writing code.

ResultControlled, demonstrable quality, and teams that no longer spend their evenings doing acceptance testing.

Demonstrable Compliance

A hotel chain or restaurant chain processes reservation, payment, and loyalty data across numerous locations. Each test run leaves a time-stamped record. The platform is developed and hosted in France, complies with the GDPR, aligns with the principles of the ISO/IEC 27001 standard, and uses AES-256 encryption for data at rest and in transit.

DORAOperational resilience and traceability. Each test run generates a timestamped report.

ISO/IEC 27001Information security management system aligned with the principles of the standard.

EncryptionData is encrypted at rest using AES-256 and in transit.

IsolationTest execution engines isolated from the main application environment.

Controlled Data FlowsControlled outbound network access, containerized architecture.

GDPRGDPR compliance, a platform developed and operated in France.

View the full security overview or learn about our role as a trusted third party

Support tailored to the challenges of the hospitality and restaurant industry

Our solution does not replace your QA team—it enhances it. It integrates with your existing acceptance testing processes to automate repetitive tests and ensure the reliability of critical workflows, while leaving control in the hands of your existing teams.

Each retailer has its own organizational structure and integrations with aggregators. Our teams identify priority workflows, write no-code scenarios, and handle maintenance.

ResultYou gain broader coverage without increasing your teams’ workload. And if you’d rather delegate everything, QA outsourcing takes over.

YOUR QUESTIONS

What retailers ask of us first

Scope, multi-site operations, integration, maintenance: Answers Before the Demo.

Are you testing our web and mobile apps and our APIs?

Yes. We test your booking and ordering websites, your native iOS and Android mobile apps using mobile test farms, and your APIs with aggregators and the channel manager. Desktop-based thick clients are not covered. If any part of your system uses a thick client, please let us know in advance so we can determine the scope that can actually be automated.

How does the solution integrate with our existing acceptance testing process?

Scenarios are triggered from your pipelines or according to a schedule, and integrate with your existing acceptance testing steps. You retain your organization and validation criteria. The platform automates the repetitive execution of critical test flows with each release.

Who maintains the test scenarios over time?

Your teams, with three mechanisms designed to reduce the workload: reusable blocks, where a single change updates all affected scenarios; AI-assisted remediation, which suggests fixes for scenarios with errors; and automatic grouping of similar incidents.

How long does it take to become operational?

It depends on the number of routes to be covered and the number of locations involved. An initial pilot phase is typically set up within a few weeks, before being gradually expanded to cover your entire fleet and all your sales channels.

Can we test multiple institutions using the same scenarios?

Yes. The same scenario can be reused across multiple locations, brands, or menu and pricing configurations without having to rewrite it each time. You gain broader coverage without increasing the amount of work involved in creating the content.

Do you test in a pre-production environment?

Yes. The scenarios run in both your pre-production and production environments, depending on your needs. This allows you to detect regressions before going live, and then monitor your actual user flows once in production.

How are security and hosting handled?

The platform is developed and hosted in France, complies with the GDPR, and its security governance is aligned with the principles of the ISO/IEC 27001 standard. Data is encrypted using AES-256, both at rest and in transit, and the execution engines are isolated from your application environment.

What role does AI play in your testing?

Two specific uses. Self-healing, which automatically fixes a test scenario when an interface changes slightly. And scenario creation assistance, which speeds up test writing. AI does not replace your team’s judgment regarding test strategy.

Are you going to replace our QA team?

No, the solution actually strengthens it. It automates repetitive testing and reduces the maintenance burden, while leaving strategy and decision-making up to your teams. Your business teams can also create scenarios without writing code, complementing the work of the QA team.

Other sectors: Tourism & Leisure, Retail & E-commerce, and Services. See all 12 sectors.

Ready to make your reservations and orders more reliable?

Reservations, in-restaurant orders, click-and-collect, or delivery: the solution ensures that each process works seamlessly across all your locations.

They, too, trust us

Case Study · B&B Hotels

B&B Hotels relies on Mr Suricate ensure the reliability of its booking processes across its multi-property hotel portfolio. Test automation has reduced time to market by 5 to 6 days.
Shorter time to market: deployments are completed 5 to 6 days faster.
Multi-property coverage: the same scenarios are playing out across the entire hotel portfolio.
Fewer manual tasks: Teams can focus on high-value work rather than repetitive checks.

BBB&B HotelsHotel chain