GDPR-compliantA 100% French solution, hosted in FranceNo-Code Testing

Services: Make Your Sign-Up Processes More Reliable with Mr Suricate

A subscription that doesn’t go through, a customer portal that won’t let you log in, a bill that doesn’t show up, a cancellation that fails at the last click: in the service industry, the online customer journey is the product. Automated tests continuously replay this journey across the web, mobile, and APIs.

app.mrsuricate.com

Monitored journeysRun in progress

Customer AreaSubscriptionAPI

Web · Online SubscriptionCompliant
Web · Log in to the customer portalCompliant
API · Billing SynchronizationIncident
Web · Schedule an AppointmentCompliant

Last run 4 minutes ago

Incident detectedTeam alerted

15×

less TNR time

5×

easier to automate

2 h

processing time instead of 2 days

200

parallel tests in 3 minutes

3 M

number of scenario runs per month

Order of magnitude figures observed among our customers; total volume measured across our fleet.Estimate yours

They trust us

Service networks and subscription platforms entrust us with their customer portals, sign-up processes, and mobile apps.

In the services sector, the online journey is the product

Customer portal, sign-up, billing, scheduling appointments, cancellation: customer interactions now take place entirely through the interface. Every point of friction results in calls to customer service, abandoned transactions, and—as of June 2025—the risk of non-compliance.

120.3 billion eurosin online service sales in France in 2025, up 9% year-over-year.Fevad, E-commerce Report, February 202677%of the French population made an online purchase in 2024, a share that is once again on the rise.Arcep-Credoc, Digital Barometer, 2025 edition100 millionpeople with disabilities in the European Union are subject to the digital accessibility requirements in effect since June 2025.European Commission, 2025

Make your customer areas and subscription processes more reliable

A back-office system that must remain stable, a customer portal that’s constantly updated, a mobile app, recurring payments, and integrations with billing: your journey involves more systems than it seems. Just one glitch, and the customer calls.

From Sign-Up to Invoicing

With Mr Suricate, you automatically replicate what drives your revenue—both in terms of customer acquisition and customer retention.

SCENARIOSigning Up for an Online Subscription

1Choose the plan and optionsGrille tarifaire
2Create a customer accountVérification de l'e-mail
3Check the listed pricePromotion appliquée
4Save Payment MethodMandat récurrent
5Verify the uniqueness of the sampleAucun double débit
6Access the Customer PortalContrat et facture disponibles

Systems involved: website, customer portal, CRM, billing, payment processorExpected result: a single, traceable contract with no erroneous commitments regarding price, options, or the direct debit date

An ecosystem that spans from the form to the invoice

A connected services company has to juggle numerous systems, often selected at different times, sometimes by different management teams. The platform tests the customer journeys that span these systems, not just each one in isolation.

CMSManagement of the website, subscription pages, offers, and commercial content.

CRMCentralization of customer information to track requests, contracts, and customer relationships.

ERPOperations and Accounting Management: contracts, collections, journal entries.

BillingIssuing invoices, managing due dates, follow-ups, and delinquent payments.

PSPPayment service provider. Authorization, recurring payments, mandate management.

SSOSingle sign-on and access management for the customer portal.

SupportHandling customer service requests and complaints.

APIReal-time data exchange interfaces between the website, the customer portal, and management systems.

Objective: To verify that the information remains consistent throughout the entire process, from the application form to the invoice.

PRACTICAL GUIDE · 2026 EDITIONSoftware Quality and Testing: The Essential GuideStructure your automated testing process and ensure the reliability of the workflows that drive your business.

Download the guide

Essential Tests for Service Companies

The platform covers the entire process, from the sign-up journey to the customer portal.

Functional tests

Verify that each subscription and each action in the customer portal is completed successfully in all scenarios.

Regression tests

Deliver without disrupting existing processes, including your offers, promotions, and invoice submissions.

Performance tests

Maintain your route schedules, even during a campaign or a rate change.

API Testing

Monitor your data flows between the website, the CRM, the billing system, and the payment processor.

Production Tests

Monitor your actual routes 24 hours a day, before customer service calls.

Do you have a more specific need?

Let's talk about your workflows and technical constraints.

Speak to an expert

Integrates with your pipeline without rewriting it

Tests are only effective if they are triggered at the right time and reported to the right place. The solution integrates with your existing IT system rather than forcing you to adopt a new one.

1 Triggering Your tools stay in control

GitLab
Jenkins
Microsoft Azure
API Call
Planning

2 Execution

Your scripts run on your production environments

Web Tour
Native iOS and Android Apps
Real Mobile Farms
APIs and Internal Feeds

3 Restitution The results are delivered right to your workplace

Jira
Slack
SMS
Webhook
API

And maintenance that stands the test of time

Reusable blocksA change updates all scenarios that use it
AI-Assisted CorrectionSuggested corrections for scenarios with errors
Grouping IncidentsSimilar anomalies are processed only once

What You Actually Get

TodayWith Mr Suricate

Today

With Mr Suricate

The recipe is prepared by hand, a few days before production begins.

Critical paths are re-run with each release, without involving the team.

A problem with the enrollment process is identified through a phone call or a complaint.

The issue is resolved before the customer calls back.

Making changes to a legacy application raises concerns about potential regressions elsewhere.

The no-regression policy applies across the entire scope, including legacy applications.

Only developers can write or fix a test.

Business teams create and maintain their scenarios without writing code.

Integration between the website, the CRM, and the billing system is verified manually.

Data flows and APIs between systems are continuously monitored.

A production issue is reported by customer service.

You'll be the first to see it, 24 hours a day.

ResultControlled, demonstrable quality, and teams that no longer spend their evenings doing acceptance testing.

Demonstrable Compliance

A service company cannot simply rely on a promise of reliability. Given the requirements regarding personal data, accessibility, and online cancellation policies, it must be able to demonstrate what has been tested, when, and with what results.

TraceabilityEach test run generates a timestamped, exportable report.

ISO/IEC 27001Information security management system aligned with the principles of the standard.

EncryptionData is encrypted at rest using AES-256 and in transit.

IsolationTest execution engines isolated from the main application environment.

Controlled Data FlowsControlled outbound network access, containerized architecture.

GDPRGDPR compliance, a platform developed and operated in France.

View the full security overview or learn about our role as a trusted third party

Support tailored to the challenges faced by government agencies

Our solution does not replace your QA team—it enhances it. It integrates with your existing acceptance testing processes to automate repetitive tests and ensure the reliability of critical workflows, while leaving control in the hands of your existing teams.

Every service company has its own organizational structure, tools, and technical constraints. Our teams are involved at every stage:

ResultYou gain broader coverage without increasing your teams’ workload. And if you’d rather delegate everything, QA outsourcing takes over.

What Our Customers Say

Case Study · TUI France

TUI France relies on Mr Suricate ensure the performance and reliability of its booking platforms. Automated testing covers websites, mobile apps, and APIs—from searching for a trip to payment and loyalty programs, all the way through to booking confirmation.

TUITUI FranceClub Marmara · Club Lookéa · Nouvelles Frontières

YOUR QUESTIONS

What service companies' teams ask us first.

Route, Integration, Safety: Answers Before the Demo.

Do you have any references in the services?

Yes. We work with Laforêt and Veepee, among others. Our other clients span industries such as manufacturing, banking, insurance, retail, tourism, and software publishing.

What exactly are you testing, and what aren't you testing?

We test your web applications, your native iOS and Android mobile apps using mobile device farms, and your APIs. Desktop-based thick clients are not covered. If any part of your system uses a thick client, please let us know in advance: we’ll define the scope that can actually be automated before we begin.

Are you going to replace our QA team?

No, we're enhancing it. The solution integrates with your existing acceptance testing processes to automate repetitive tests and reduce the maintenance burden, while keeping control in the hands of your existing teams. Your business teams can create scenarios without writing code, but your QA team remains in charge of the strategy.

How do you test a user journey that spans multiple systems (CMS, CRM, billing, payment)?

We walk through the entire process from start to finish—from the sign-up form to billing—to verify that the data remains consistent at every step: the offer, price, and payment date displayed match what your internal systems actually send.

Do you test payments and recurring subscriptions?

Yes, for the environments and payment methods you set up for us. We verify the entire process, from the registration of the payment method to the generation of the invoice. The production workflow is coordinated with you before launch.

How does the solution integrate with our tooling line?

Through native integrations and an API. For CI/CD: GitLab, Jenkins, Microsoft Azure. For ticketing: Jira. For alerts: Slack, SMS, and webhooks. Runs are triggered from your pipelines, and anomalies are reported to your tools.

How do you prevent tests from becoming too difficult to maintain?

Three mechanisms. Reusable blocks, where a single change updates all affected scenarios. AI-assisted remediation, which suggests fixes for scenarios with errors. And the automatic grouping of similar incidents, to avoid having to address the same problem twice.

Our customer portal is outdated or spans multiple brands. Can you test it?

Yes, as long as they are accessible via a browser. The solution controls the interface just as an operator would, without requiring integration into your code or any changes to your applications, regardless of the website.

How is security handled at Mr Suricate

Security governance is based on an information security management system aligned with the principles of the ISO/IEC 27001 standard. Data is encrypted, execution engines are isolated, and outbound network traffic is controlled. Details are available on the Security Overview page.

Can we test the accessibility of our customer portal?

Yes. Accessibility testing is one of the types of testing covered, to verify compliance with regulatory requirements and ensure that interfaces are accessible to all users.

Other sectors: Banking & Fintech, SaaS & Software Publishers, and Healthcare & Pharmaceuticals. See all 12 sectors.

Ready to make your customer areas and subscriptions more reliable?

Customer portals, subscriptions, billing, or payment flows: the solution continuously verifies that everything is working properly.