GDPR-compliantA 100% French solution, hosted in FranceNo-Code Testing

Healthcare & Pharmaceuticals: Make Your Patient Journeys More Reliable with Mr Suricate

A failed appointment booking, a telemedicine consultation that won’t start, a prescription that doesn’t show up in the patient’s record: in healthcare, a disrupted digital journey results in a call to the front desk or a delay in care. Automated tests continuously simulate these journeys across the web, mobile devices, and APIs.

app.mrsuricate.com

Monitored journeysRun in progress

Patient PortalHealthcare Provider AreaAPI

Web · Book an Appointment OnlineCompliant
Web · TeleconsultationCompliant
API · Patient Record SynchronizationIncident
Web · Renewal of an OrderCompliant

Last run 4 minutes ago

Incident detectedTeam alerted

15×

less TNR time

5×

easier to automate

2 h

processing time instead of 2 days

200

parallel tests in 3 minutes

3 M

number of scenario runs per month

Order of magnitude figures observed among our customers; total volume measured across our fleet.Estimate yours

They trust us

A provider of software and services for healthcare professionals has entrusted us with its patient journeys and line-of-business applications.

Digital technology has become part of the care pathway

Appointment scheduling, telemedicine, shared medical records, electronic prescriptions: digital tools are now an integral part of patient care. They demand a level of availability and compliance that leaves no room for half-measures.

69 millionof insured individuals have an active “My Health Space” profile, representing virtually all those covered by social insurance.Digital Health Agency, consolidated data for Q4 202515%of French people aged 18 and older have used telemedicine at least once during the year.DRES, Studies and Results No. 1366, 2026764security incidents reported by French healthcare and medical-social institutions in 2025.ANS, CERT Santé, 2025 Observatory

Make your patient journeys and business applications more reliable

Line-of-business software that must remain stable, patient portals that are constantly updated, mobile apps, and interfaces with teleservices and data repositories: your digital workflow spans a wide variety of systems. A single glitch, and the patient or healthcare provider is left stranded.

From practice management software to the patient portal

With Mr Suricate, you automatically simulate what drives the activity, from both the practitioner’s and the patient’s perspectives.

SCENARIOScheduling Appointments and Telemedicine Consultations

1Find a healthcare providerSpécialité + secteur
2Select an available time slotAgenda temps réel
3Identify the patientCompte + justificatifs
4Confirm the appointmentNotification envoyée
5Verify that the reservation is uniqueUn seul créneau réservé
6Start the teleconsultationSalle d'attente virtuelle

Systems involved: patient portal, calendar, line-of-business software, billing APIExpected result: a single, traceable appointment with the right practitioner, at the right time slot, and for the right reason

A structured and interconnected ecosystem

A player in the connected health sector has to juggle numerous systems, often developed at different times and sometimes mandated by regulations. The platform tests the patient journeys that span these systems, not just each one in isolation.

DPIElectronic health record. Centralization of medical data, prescriptions, and reports.

LGCPractice management software. Calendar, case files, billing, and electronic filing.

HISHospital Information System. The facility's core application platform.

RIS / PACSManagement of imaging exams and storage of medical images.

ERPOperations Management: Purchasing, healthcare product inventory, accounting.

CRMManaging relationships with patients, healthcare providers, and partners.

Secure MessagingExchange of health data among healthcare professionals within a standardized framework.

APIInterfaces for exchanging data with teleservices, repositories, and patient portals.

Objective: To ensure that the information remains consistent throughout the entire process, from the patient portal to the medical record.

PRACTICAL GUIDE · 2026 EDITIONSoftware Quality and Testing: The Essential GuideStructure your automated testing process and ensure the reliability of the workflows that drive your business.

Download the guide

Essential Tests for Healthcare and the Pharmaceutical Industry

The platform covers the entire chain, from business software to patient portals.

Functional tests

Verify that each patient and practitioner journey is completed in all scenarios.

Regression tests

Deliver without disrupting existing systems, including your business software and document output.

Performance tests

Handle the volume of your portal requests, even during peak appointment booking times.

API Testing

Continuously monitor your workflows using remote services, repositories, and your business software.

Production Tests

Monitor your live applications 24 hours a day, before the office calls.

Do you have a more specific need?

Let's talk about your systems and your regulatory requirements.

Speak to an expert

Integrates with your pipeline without rewriting it

Tests are only effective if they are triggered at the right time and reported to the right place. The solution integrates with your existing IT system rather than forcing you to adopt a new one.

1 Triggering Your tools stay in control

GitLab
Jenkins
Microsoft Azure
API Call
Planning

2 Execution

Your scripts run on your production environments

Web Tour
Native iOS and Android Apps
Real Mobile Farms
APIs and Internal Feeds

3 Restitution The results are delivered right to your workplace

Jira
Slack
SMS
Webhook
API

And maintenance that stands the test of time

Reusable blocksA change updates all scenarios that use it
AI-Assisted CorrectionSuggested corrections for scenarios with errors
Grouping IncidentsSimilar anomalies are processed only once

What You Actually Get

TodayWith Mr Suricate

Today

With Mr Suricate

The recipe is prepared by hand, a few days before production begins.

Critical paths are re-run with each release, without involving the team.

A problem with the patient portal is discovered when someone calls the office.

The anomaly was detected before the patient called.

Making changes to a legacy application raises concerns about potential regressions elsewhere.

The no-regression policy applies across the entire scope, including legacy applications.

Only developers can write or fix a test.

Business teams create and maintain their scenarios without writing code.

Integration between the business software, the calendar, and the remote services is verified manually.

Data flows and APIs between systems are continuously monitored.

A medical incident is reported by a healthcare provider or a patient.

You'll be the first to see it, 24 hours a day.

ResultControlled, demonstrable quality, and teams that no longer spend their evenings doing acceptance testing.

Demonstrable Compliance

A healthcare provider isn't satisfied with just a promise of reliability. With sensitive data, hosting requirements, and accessibility standards to consider, it's essential to be able to demonstrate what has been tested, when, and with what results.

TraceabilityEach test run generates a timestamped, exportable report.

ISO/IEC 27001Information security management system aligned with the principles of the standard.

EncryptionData is encrypted at rest using AES-256 and in transit.

IsolationTest execution engines isolated from the main application environment.

Controlled Data FlowsControlled outbound network access, containerized architecture.

GDPRGDPR compliance, a platform developed and operated in France.

View the full security overview or learn about our role as a trusted third party

Support tailored to health-related challenges

Our solution does not replace your QA team—it enhances it. It integrates with your existing acceptance testing processes to automate repetitive tests and ensure the reliability of critical workflows, while leaving control in the hands of your existing teams.

Every healthcare provider has its own organization, software, and regulatory requirements. Our teams are involved at every stage:

ResultYou gain broader coverage without increasing your teams’ workload. And if you’d rather delegate everything, QA outsourcing takes over.

What Our Customers Say

Compliance and Accessibility

Mr Suricate provided Mr Suricate with a reliable, automated approach to testing and validating our accessibility requirements, thereby ensuring a seamless customer experience that complies with regulations.

GLGrégory LafontHead of Global Omnichannel Applications · Baccarat

YOUR QUESTIONS

What healthcare teams ask of us first.

Business Software, Integration, Security: Answers Before the Demo.

Do you have any references in the healthcare field?

Yes. We work with Cegedim Santé, among others. Our other clients span a range of industries, including manufacturing, banking, insurance, retail, tourism, and software publishing.

What exactly are you testing, and what aren't you testing?

We test your web applications, your native iOS and Android mobile apps using mobile device farms, and your APIs. Desktop-based thick clients are not covered. If any part of your system uses a thick client, please let us know in advance: we’ll define the scope that can actually be automated before we begin.

Are you going to replace our QA team?

No, we're enhancing it. The solution integrates with your existing acceptance testing processes to automate repetitive tests and reduce the maintenance burden, while keeping control in the hands of your existing teams. Your business teams can create scenarios without writing code, but your QA team remains in charge of the strategy.

How do you test a workflow that spans multiple systems (business software, calendar, billing)?

We simulate the entire process from start to finish—from the patient portal to the clinical software—to verify that the data remains consistent at every step: the appointment time, the provider, and the reason for the visit displayed all match what your internal systems actually send.

Do you access health data during testing?

Tests are run on the environments you provide, using the datasets you define. The scope is agreed upon with you before the tests begin. The execution engines are isolated from your main application environment, and the data is encrypted: details are available on the Security Overview page.

How does the solution integrate with our tooling line?

Through native integrations and an API. For CI/CD: GitLab, Jenkins, Microsoft Azure. For ticketing: Jira. For alerts: Slack, SMS, and webhooks. Runs are triggered from your pipelines, and anomalies are reported to your tools.

How do you prevent tests from becoming too difficult to maintain?

Three mechanisms. Reusable blocks, where a single change updates all affected scenarios. AI-assisted remediation, which suggests fixes for scenarios with errors. And the automatic grouping of similar incidents, to avoid having to address the same problem twice.

Our software is outdated or installed on-site. Can you test it?

Yes, as long as they are accessible via a browser. The solution controls the interface just as an operator would, without requiring integration into your code or any changes to your applications, regardless of the website.

How is security handled at Mr Suricate

Security governance is based on an information security management system aligned with the principles of the ISO/IEC 27001 standard. Data is encrypted, execution engines are isolated, and outbound network traffic is controlled. Details are available on the Security Overview page.

Can we test the accessibility of our patient portals?

Yes. Accessibility testing is one of the types of testing covered, to verify compliance with regulatory requirements and ensure that interfaces are accessible to all users.

Other sectors: Insurance & Mutual Insurance, Services, and Manufacturing. See all 12 sectors.

Ready to make your patient journeys more reliable?

Patient portals, line-of-business software, appointment scheduling, or workflows with teleservices: the solution continuously verifies that everything is working properly.