Quarterly QA CommitteeConsolidated Financial RatiosMulti-team and multi-business unit

QA Governance: A Shared Framework, Processes, and Metrics

When quality depends on multiple teams and multiple applications, the problem ceases to be a technical one. It becomes a matter of prioritization, shared metrics, and decisions made at the right level.

app.mrsuricate.com
Group QA DashboardCurrent Quarter
ApplicationsMetricsRoadmap
  • Stable ·E-commerce site96%
  • Stable ·Customer Area91%
  • Below the threshold ·Mobile app62%
  • Stable ·Back office88%
4 applications monitored, 1 below the defined threshold
Group threshold not metCommittee item

Quality cannot be managed on a team-by-team basis

Each team tests in its own way, using its own tools, priorities, and definition of “it works.” Taken individually, these decisions make sense. But when considered as a whole, they make it impossible to compare them, to allocate the budget, or to provide a simple answer to the question posed by management: Are we making progress?

QA governance does not add another layer of process. It provides a common language and a forum for decision-making.

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A QA committee that makes decisions

A regular meeting involving the IT department, the product team, and management. During these meetings, we prioritize quality issues, resolve bottlenecks, and document our decisions.

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The same metrics for all applications: stability, coverage, critical bugs in production, and time between detection and correction. They are comparable—and therefore open to debate.

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What will be covered, in what order, and by whom. Built in conjunction with the product roadmap rather than alongside it.

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A target organization

Who is responsible for quality, at what level, and with what resources? The recommendations are based on what you already have in place, not on a theoretical model.

What a Common Framework Changes

Unframed
With QA governance
Each team defines its own concept of quality.
A common set of requirements, tailored to each team.
The metrics are not comparable across different applications.
The same measurements everywhere, summarized in a table.
Quality trade-offs are made under time pressure.
They meet as a committee to review data on a set date.
Management has no insight into quality.
She receives an executive report every quarter.
The QA roadmap follows the product roadmap one step behind.
The two go hand in hand.
The cost of QA is not tied to anything.
It is monitored and discussed.
ResultQuality that can be assessed using comparable figures, at a known rate, at the level where decisions are actually made.

YOUR QUESTIONS

Frequently Asked Questions

The most common questions we get about quality management.

At what size does QA governance become worthwhile?

As soon as multiple teams are delivering on multiple applications and no one can answer the question “Is quality improving?” in a single sentence. In practice, this often happens when there are three or more product teams.

Does this replace our internal QA?

No. Mr Suricate replace your QA team; he strengthens it. Governance provides the framework and coordination, while execution remains your responsibility or can be delegated separately.

What's the pace?

A quarterly committee meeting with the IT department, the product team, and management; an executive report issued at the same frequency; and a plan reviewed once a year. Between committee meetings, progress is tracked using the consolidated dashboard.

Should we use the Mr Suricate platform Mr Suricate

The framework and rituals apply regardless of the tools used. The platform facilitates the consolidation of metrics; it is not a prerequisite for establishing governance.

What metrics do you track?

Overall product stability, consolidated coverage, critical bug rate in production, average time between detection and resolution, QA cost per application. The list is tailored to your priorities, not the other way around.

Let's set the stage with your management team

A one-hour discussion is enough to determine whether your organization needs a strategic framework or additional support for implementation.