GDPR-compliantA 100% French solution, hosted in FranceNo-Code Testing

Travel & Leisure: Secure Your Customer Journeys with Mr Suricate

A failed sale never gives you any warning. It could be a payment that fails at the time of confirmation, a ticketing system that crashes when sales open, or a reservation that shows the wrong price—and you only find out about it through an abandoned shopping cart or a negative review.

With Mr Suricate, you can automate testing of your booking, ticketing, and loyalty programs without writing a single line of code.

app.mrsuricate.com

Monitored journeysRun in progress

WebsiteMobile appAPI

Web · Book a StayCompliant
Mobile · Buy a TicketCompliant
API · PaymentIncident
Web · Loyalty CardCompliant

Last run 4 minutes ago

Incident detectedTeam alerted

15×

less TNR time

5×

easier to automate

2 h

processing time instead of 2 days

200

parallel tests in 3 minutes

3 M

number of scenario runs per month

Order of magnitude figures observed among our customers; total volume measured across our fleet.Estimate yours

They trust us

Leaders in the travel, ticketing, and leisure industries share their insights on booking, ticketing, and customer loyalty.

TUIPuy du FouVacances BleuesTravel PlanetFitness ParkB&B HotelsBrittany FerriesSiblu VillagesUGC

Make your booking and ticketing processes more reliable

Vacation bookings, event ticketing, amusement parks: the digital experience has become the primary point of contact with customers. Multichannel service, traffic spikes during ticket sales, peak season, payment processing, and multilingual support—every interruption comes with a direct cost, a lost sale, and a negative review.

66%of French travelers booked all or part of their travel arrangements online in 2025, a record high.Opodo / Raffour Interactif Survey, 2026€2.4 billionin ticket sales for live performances in France in 2024, up 11% year-over-year.Ministry of Culture, SIBIL data, 202516%of the world’s population has a significant disability, making accessibility a necessity rather than an option.World Health Organization, 2023

From Research to Customer Loyalty

With Mr Suricate, you can automatically simulate the key aspects of your business, both from the customer’s perspective and from the systems’ perspective:

Reservations and Ticket Purchases
Reservation Change
Loyalty Card
Search and Filters
Multi-currency payment
Complaints and Support
Multilingual
Consistency in Pricing
Confirmations and Documents

Goal: Reduce cart abandonment at checkout and demonstrate that your customer journeys are effective for every product listing.

SCENARIOEnd-to-End Reservation

1Go to/reservation
2Select datesSéjour 7 nuits
3Add to Cart2 adultes
4Proceed to PaymentCarte bancaire
5Check the confirmationEmail reçu
6Check that the textRéservation confirmée

6 steps automatically replayedevery time the code is deployed, without writing a single line of code

PRACTICAL GUIDE · 2026 EDITIONTourism, EntertainmentFunctional test scenarios to ensure the safety of your travelers and spectators.

Download the guide

Essential Tests for Tourism and Recreation

The platform covers the entire process, from booking to customer loyalty.

Functional tests

Verify that each step of the reservation or ticket purchase process is completed successfully in all scenarios.

Regression tests

Deliver without disrupting what’s already in place, including your graphic designs and country-specific legal notices.

Performance tests

Handle the load during sales events and peak booking periods.

API Testing

Continuously monitor your payment, reservation, and dynamic content flows.

Accessibility testing

Make sure your booking and ticketing processes are accessible to all user types.

Do you have a more specific need?

Let's talk about your career paths and your busiest periods.

Speak to an expert

Integrates with your pipeline without rewriting it

Tests are only effective if they are triggered at the right time and reported to the right place. The solution integrates with your existing tools rather than forcing you to adopt new ones.

1 Triggering Your tools stay in control

GitLab
Jenkins
Microsoft Azure
API Call
Planning

2 Execution

Your scripts run on your production environments

Web Tour
Native iOS and Android Apps
Real Mobile Farms
APIs and Internal Feeds

3 Restitution The results are delivered right to your workplace

Jira
Slack
SMS
Webhook
API

And maintenance that stands the test of time

Reusable blocksA change updates all scenarios that use it
AI-Assisted CorrectionSuggested corrections for scenarios with errors
Grouping IncidentsSimilar anomalies are processed only once

What You Actually Get

TodayWith Mr Suricate

Today

With Mr Suricate

The recipe is prepared by hand, a few days before production begins.

Critical paths are re-run with each release, without involving the team.

A highly anticipated sale is buckling under the strain.

The load is tested in advance using actual volumes.

A payment or pricing issue is revealed by a negative review.

The decline began before the customer switched to a competitor.

Only developers can write or fix a test.

Business teams create and maintain their scenarios without writing code.

Accessibility and multilingual support are checked manually, page by page.

These courses are automatically graded in all available languages.

A production incident is reported to you by a customer or through a notification.

You'll be the first to see it, 24 hours a day.

ResultControlled, demonstrable quality, and teams that no longer spend their evenings handling acceptance testing during peak booking periods.

Reliability—Proven

A player in the tourism industry isn’t satisfied with just a promise of availability. Payments, personal data, booking spikes—every outage has a direct cost. This is what the platform is built on, and this is what your test runs help document.

TraceabilityEach test run generates a timestamped, exportable report.

ISO/IEC 27001Information security management system aligned with the principles of the standard.

EncryptionData is encrypted at rest using AES-256 and in transit.

IsolationTest execution engines isolated from the main application environment.

Controlled Data FlowsControlled outbound network access, containerized architecture.

GDPRGDPR compliance, a platform developed and operated in France.

View the full security overview or learn about our role as a trusted third party

Support tailored to the challenges of tourism and recreation

Our solution does not replace your QA team—it enhances it. It integrates with your existing acceptance testing processes to automate repetitive tests and ensure the reliability of critical workflows, while leaving control in the hands of your existing teams.

Every player in the industry has its own peaks in activity, channels, and constraints—ranging from seasonality to local regulations. Our teams are involved at every stage:

ResultYou gain coverage without increasing your teams’ workload, even during peak periods. And if you’d rather delegate everything, QA outsourcing takes over.

YOUR QUESTIONS

What tourism and recreation stakeholders ask of us first and foremost.

Activity spikes, multilingual support, security: answers ahead of the demo.

Do you have any experience in tourism and recreation?

Yes. We work with TUI France, Puy du Fou, Vacances Bleues, Brittany Ferries, and UGC, among others. Our other clients are in the banking, insurance, retail, manufacturing, and software publishing industries.

What exactly are you testing, and what aren't you testing?

The platform tests your web applications, your native iOS and Android mobile apps using mobile device farms, and your APIs. However, desktop-based thick clients are not covered. If part of your system uses thick clients, please let us know in advance: we’ll define the scope of what can actually be automated before we begin.

Are you going to replace our QA team?

No, it actually strengthens it. The solution integrates with your existing acceptance testing processes to automate repetitive tests and reduce the maintenance burden, while leaving control in the hands of your existing teams. Your business teams can create scenarios without writing code, but your QA team remains in charge of the strategy.

How does the solution integrate with our tooling line?

Through native integrations and an API. For CI/CD: GitLab, Jenkins, Microsoft Azure. For ticketing and test management: Jira. For alerts: Slack, SMS, and webhooks. Runs are triggered from your pipelines, and regression test results are reported back to your tools.

How do you prevent tests from becoming too difficult to maintain?

Three mechanisms. Reusable blocks, where a single change updates all affected scenarios. AI-assisted remediation, which suggests fixes for scenarios with errors. And the automatic grouping of similar incidents, to avoid having to address the same problem twice.

How do you handle booking spikes and listings?

Performance tests simulate your peak traffic loads before they hit production. You validate the stability of your website and ticketing system before each high-stakes period, rather than finding out during live operations.

Do you support multilingual and multi-currency payments?

Yes. The same scenario is replicated in each available language and with different payment methods to ensure a consistent user experience across international markets.

How is security handled at Mr Suricate

Security governance is based on an information security management system aligned with the principles of the ISO/IEC 27001 standard. Data is encrypted, execution engines are isolated, and outbound network traffic is controlled. Details are available on the Security Overview page.

Can we test the accessibility of our booking processes?

Yes. Accessibility testing is one of the types of testing covered. As of June 28, 2025, the European Accessibility Regulation applies to services sold online, including reservations and ticketing, and compliance is assessed against the EN 301 549 standard, which is implemented in France by the RGAA.

Other sectors: Retail & E-commerce, Transportation & Logistics, and Services. See all 12 sectors.

Ready to secure your customer journeys?

Whether it's reservations, ticketing, payments, or loyalty programs, the platform continuously verifies that everything is working properly and provides you with proof.

They, too, trust us

Case Study · TUI France

TUI France relies on Mr Suricate ensure the performance and reliability of its booking platforms. Automated testing covers websites, mobile apps, and APIs—from searching for a trip to payment and loyalty programs, all the way through to booking confirmation.

TUITUI FranceClub Marmara · Club Lookéa · Nouvelles Frontières