02 53 35 83 35 suricate@mrsuricate.com

Our support

100% personalized support is included in all our offers

Mr Suricate assists you from A to Z in your functional test automation strategy

In partnership with you, we cover the entire scope of your test campaigns, including the creation of your test suites and scenarios, alert notification, test execution and the creation of incident sheets in the event of a test failure.

For this purpose, we provide you with our expert teams made up of test managers, 3 account managers, as well as a QA department and an IT team to answer all your technical questions.

 

Providing a dedicated account manager
As soon as you sign your contract, a personal account manager is assigned to you.
What is their role? Helping you with your test automation process by guiding you in your strategies and supervising your campaigns.

And to ensure that you meet your objectives, your account manager is backed up by the quality department and the operational department.

The best part? You can reach him whenever you feel the need via his direct line or his personal email.

Sharing and writing test suites
Why waste time writing your test suites when our teams can do it for you?

We work closely together to determine the most relevant scenarios to implement depending on your industry.

Regular campaign follow-up
A successful functional test automation strategy relies upon an ongoing analysis of your results.

To do so, we suggest that you meet with your dedicated account manager by video, and we let you choose how often you want to do it.

The objective: to provide you with the best possible support and adapt your campaigns if necessary.

Writing test cases
To ensure that Mr Suricate’s teams and your teams work with the same level of information, your account manager will write the test cases and provide them to you.
Sending a weekly report
Every week, you will receive a report in your mailbox with metric data and the list of detected incidents.
A "Maintenance" service center
Our operational teams are in charge of updating your test scenarios on a regular basis, as soon as you modify your customer experience.

Maintenance is supervised from Monday to Friday.

Our account managers are ready to help you

David VOEGELE

Clémentine BRANGER

David MACÉ

Here is what we commit to:

Chargé de recette Mr Suricate

Efficient maintenance

 1 Mr Suricate test operator keeps 400 scenarios / month.

Des experts certifiés

Certified and in-house trained experts

–  a team of test operators

– A QA department

– 3 dedicated account managers

– An IT team

De l'humain

These are Mr Suricate’s values.

This is why we insist on the notion of support.

Together, everything is possible.

Adaptabilité

Adaptability 

Trade, retail, banks, travel agents… We cover a wide range of industries.

We adapt your automated testing campaigns to your needs and your strategy.

Conseil

Our expertise

We provide you with our many years of experience, our skills and our willingness to learn to advise you at best.

demo

Ask for a demo

Contact us!

Do you need more information? Would you like to start automating your functional tests, but you don’t know where to begin Would you like a demo?

Our teams would be happy to answer all your questions and needs to help you in the best possible way!

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